Thursday, 2 October 2014


Image Credit: Visit Lincoln

Don't miss a valuable opportunity for your business! This can apply to B&B's, pubs, restaurants and cafe's too! 

Lincolnshire's Visitor Economy is worth over £1 billion to the county, and supports more than 17,000 jobs. To support further growth in the sector, key stakeholders are working together with businesses to roll out the most ambitious programme of customer service that the tourism industry in the county has ever seen.

Over 1,000 staff will take part in the nationally-recognised WorldHost Customer Service qualification. The full day training course will refresh staff in excellence in customer care. It will also provide an opportunity for delegates to learn about the local area.

Destination Management Organisations - Visit Lincoln and Visit East Lincolnshire - will work with businesses to roll out the training programme.

At the 'Countdown to Lincoln Castle Revealed' conference on 23rd September, Visit Lincoln formally announced its commitment to Lincoln Cathedral Quarter being awarded 'Destination Status'.

Emma Tatlow, Visit Lincoln Partnership manager said 'Excellent customer service is an important element of the overall visitor experience. We want to support businesses and their staff to ensure that - as a city - the visitor welcome and knowledge of staff meets and exceeds visitors expectations.'

The WorldHost Customer Service qualifications address one of the key priority areas, as identified by the Greater Lincolnshire Local Enterprise Partnership. The training will be delivered over one day by either Boston College, Lincoln College, First College, North Lindsey College, Steadfast Training or Lagat. It is accredited by City & Guilds.

This training is available thanks to the European Social Fund and Skills Funding Agency co-funded Skills for the Workforce project. Boston College is the contract holder for the project which is worth £2.5 million to Greater Lincolnshire

Councillor Colin Davie, Executive Member for Economic Development at Lincolnshire County Council, said: "This is excellent news for Greater Lincolnshire. 2015 will be a big year for the county as the new and improved Lincoln Castle re-opens and we celebrate the 800th anniversary of Magna Carta. This will draw thousands of new visitors to the area and by giving them a world-class welcome, we can keep them coming back for more. Make sure your business doesn't miss out."

To register your interest in this programme, please contact Emma Tatlow on

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